Welcome to Global Institutional Solutions
High touch advocate-assisted programs for leading institutions
Tight budges and fewer resources mean every dollar is precious in today’s competitive environment. GIS meets this challenge by providing insurance carriers and institutions with cost effective programs to enhance the customer experience, increase retention rates and create new business opportunities — a decided competitive advantage.
The past decade taught us many lessons. Yet, one stands above all others: People facing complicated and stressful problems embrace personal assistance. Certainly, the experience is more palatable when the advocate is courteous and empathetic. But there is also a strong sense of empowerment: The customer is confident that a highly experienced specialist, well-versed in the required problem solving process, stands shoulder-to-shoulder with them throughout resolution. This relationship is most successful if access to the specialist is unlimited, free from annoying time constraints. Competitors argue that our service philosophy is “old-school.” But when personal advocacy is supercharged with modern, problem-solving technologies, the customer benefits from extraordinary efficiencies and peerless effectiveness.
When you entrust your policyholders, customers, or employees to GIS, you can do so with peace of mind. Every employee of our company knows that your trust is a fragile belief. It is only through trust and confidence that we can build lasting relationships with our partner institutions — and those are the assets we value most.
GATEWAY TO INSTITUTIONAL SERVICES
» Business Risk Mitigation Programs
Business Risk Mitigation Programs address top threats confronting the modern small business: Data Breach Response, Merchant Chargeback Advocacy, and Employment Practice Services.
» Family TouchPoint Services
All TouchPoint Programs provide peerless advocacy andinclude:PrivacyTouchPointServices and Caregiver TouchPoint Services.
» What’s New at GIS
Bankers Insurance Group first property and casualty carrier to offer GIS Merchant Chargeback Advocacy to commercial policyholders.